Engage With Your Audience
SCI offers web-based, email and SMS enabled systems that make completing Customer Experience Surveys easy for the body shop and for the customer. These customizable tools offer convenient ways for your customers to provide honest feedback about their experiences with your Collision Center. You can then quickly improve your service processes based on the compiled survey results.
Satisfied Customers Reflect Service Advisors’ Success!
Sending customer satisfaction surveys to your clients has never been easier. Simply collect their email address and/or phone number to send the four-question survey through the FastTrack interface. With just a few clicks, your customers are able to provide feedback that can help you improve your automotive service training, operations and services.
The reporting mechanism provides you with detailed reports as survey results are scored. Scores can be grouped by technician, estimator, insurance company and even by vehicle make. This feedback allows you to react to customer concerns more proactively.
With a flat monthly fee, you are able to send the survey to all of your customers each month. There are no additional charges for reports, resend attempts and no limit on the how many customers you can survey. Not only will this tool help you reach your contact ratio, but will ensure that you are obtaining solid, actionable feedback from each customer.
Survey results are available for you to review in real-time, which means no more having to wait for a monthly report to measure your results and to make necessary adjustments to your service advisor training procedures!