When you succeed, we succeed. This is the kind of partnership and shared accountability that drives us forward. Our consultants take pride in being more than experts in fixed operations… Our aim is to serve as authentic agents of change and on delivering tangible results customized just for you.

Service Process Consulting

Long-Term Customer Care

We view each of your service clients as a lifetime of transactions – not as just a random series of unconnected events. We help you understand how to meet your clients needs long term so that you can maximize a lifetime of benefits.

All members of our consulting team have proven track records of managing efficient, profitable and award winning retail automotive operations. We’ve walked in your shoes in automotive operations, so we understand that you need to be able to successfully apply the service processes solutions we provide.

DMS Integration

Our proprietary management structure supports your existing Dealership Management System through controls in our DMS integration and performance tracking, including:


Collision Repair Consulting

For decades, we have provided expertise and customized programs to thousands of independent and dealership-owned body shops. We have also administered numerous OEM certification programs such as Toyota, Lexus, BMW, Porsche and Mercedes-Benz.

Our auto consulting approach will compare your service processes against the best in the industry and will equip your Body Shop management team to perform in today’s competitive market.

Our industry experts will conduct onsite body shop performance assessments to identify key areas of opportunities.

  • Sales process/Closing ratio
  • Estimate writing practices
  • Repair plan preparation
  • Production flow
  • Vehicle delivery process
  • Management practices
  • Pay plans
  • Marketing strategy

Ready to Get Started?

Your customized action plan will prioritize our findings in order of potential bottom-line impact on your business. We will provide you with over-the-top support as we work together to establish a timeline calendar and budget that works for you.

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