PRESS RELEASES
July 2011
nSummit Consulting Named CSI Provider for Toyota and Lexus
Certified Collision Center Programs
Real-Time Survey Scores and Reporting Help Shops Deliver Highest Quality Service
n“We appreciate SCI’s approach to exceptional customer service – their surveys make it easy for our shops to collect and analyze important data so that we know exactly where we stand with our customers and what we can to do to build lasting relationships,” said Brad Brahe, Body Shop Process Improvement Manager, Toyota Motor Sales, USA. “SCI has been a longtime, trusted partner of Toyota and Lexus – its team shares our focus on delivering a top customer experience.”
nJune 2011
nSummit Consulting and Lexus Join Forces on the LFA Certified Collision Center Program
nLongtime Partners Set Standards in LFA Collision Repair
n“We’ve established a level of trust working with SCI throughout the years – they not only understand our goals, but they help us achieve them,” said Jim Anderson, Lexus dealer development and technical operations manager. “It was a natural fit to collaborate with SCI to roll out the LFA collision repair initiative. The LFA is a car like no other, and if it goes into a certified shop for repair, its owner can expect that the results will meet Lexus’ highest quality specifications. SCI has been instrumental in helping us set up our network of collision centers.”
nMay 2011
nToyota and Lexus Certified Collision Centers Adopt FastTrack to Increase Efficiencies
nSCI Helps TCCC and LCCC Programs Better Manage Production Processes and Serve Customers
n“We’re excited to roll out the FastTrack system to all of our certified dealers – it will play an important role in assessing current operations and making sure our collision centers are at the highest performance levels,” said Brad Brahe, Body Shop Process Improvement Manager, Toyota Motor Sales, USA. “The system is easy to use and can be customized to track metrics related to each shop’s operations so our shops can work more efficiently, which drives stronger business results and more satisfied customers.”
nApril 2010
nSummit Consulting Launches FastTrack Production Control™ System
nSystem Enables Collision Centers to be More Proactive and Efficient in Managing Operations
nSummit Consulting Int’l, Inc., experts in building strong, profitable automotive operations, has launched its FastTrack Production Control™ System. More than a production control solution, FastTrack gives collision center management teams quick and easy access to vital information collected throughout the repair process. Shops can manage and report on this information to analyze key processes and their impact on production levels and profitability.
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"We took a great deal from the Live on the Drive training - very solid fundamental improvements in our processes and people that are going to be lasting and have a great impact on our daily business."
Chris Blocker
Service Director
Hendrick Automotive Group
I would highly recommend Live on the Drive. During the first visit, I was able to see improvement even while Summit was still onsite. I was pleasantly surprised to see that my senior consultants improved at the same rate as my newer consultants. I feel that this training was significantly responsible for our service and parts departments having the best customer pay labor and parts month ever. I would consider this training as a must.
Ben Dorairaj
Service and Parts Director
New Century BMW
"Summit did a great job! They came in and won them all over. We plan to use Live on the Drive again."
Dean Peterson
Service Director
BMW of Columbia
"Summit is the most knowledgeable consultants on fixed operations that I have met in my 30-plus years in the automotive business. After the first visit to my dealership several years ago, they were able to double the bottom line of my already successful service department. The payback on their consulting fees was less than 17 days. On a recent visit, they were able to further increase the bottom line of this department by an additional 20 percent. Again, the return on my investment was very quick – just 15 days. Summit has also provided consulting services to my parts and body shop departments with similar results."
"I would recommend Summit Consulting to any dealer whose service, body shop or parts department needs an overhaul or just a tune-up!"
Victor R. Alfonso, Jr.
Dealer
Vic Alfonso Cadillac-Oldsmobile, Inc.
Portland, OR
"I've been in the business since 1965. It's the best thing that I've ever done as far as "take home value". The analysis process is incredible. Summit consultants are great. They are integral partners in our business. They are very detailed. We have a very trusting relationship with them."
Hanley Dawson
Dealer
Patrick Automotive Group
Chicago, IL
By far the best production management program I have seen. This is NOT a "one size fits all" program. Fully customizable to fit any size shop. User friendly and easy to set up and filter for each individual users.
If you desire improved productivity, improved cycle time, improved job status, and improved CSI results, This is a must have program for attaining those goals. Detailed management reports, quick snapshots of all WIP, detailed status reports for daily release meetings, detailed performance measurements for production and sales staff.
Integrated with the customer friendly CSI e-mail surveys, makes this one powerful tool for providing exceptional customer service and improved CSI scores.
A complete package with the best support staff in the market, committed to continuous program enhancements that sets the standards in production control.
Bill Evans
Body Shop Director
Checkered Flag Auto Body Shop
"Summit knows the automotive service business, knows how to present material and knows how to communicate. Summit did an excellent job running our AC Delco Service Center management-training seminar for SPO International."
Dave Mahelas
Sales Promotion Manager
General Motors Corp
Detroit, MI
"FastTrack is an excellent "PRODUCTION SYSTEM!" FastTrack allows me to get an immediate snap shot of all necessary information to make immediate decisions about the shop as a whole or a specific Advisor. FastTrack is simple and does not slow down the PRODUCTION system with unnecessary operations.
Brian Martin
Director of Auto Collision
- Lexus of Pembroke Pines
- Lexus of North Miami
FastTrack was easy to learn and quick to install. The industry is buzzing about being "lean" and this system has helped me accomplish that goal- especially in the office. The production process has run more efficiently and ultimately leads to greater production levels. The ability to manage multiple sites from one location is great - we installed FastTrack at two of our Collision Centers. I found the system just as beneficial in our smaller store as I did in our 500 car a month store.
Tim Doyle
Director of Operations
Lindsay Collision Center