Robert J. McDonald | President

With over 25 years in the automotive industry, Robert (Bob) McDonald has held positions such as District Service Manager, Fixed Operations Manager and General Manager of a large dealer group. Bob founded SCI after seeing the need for experienced dealer consulting services that could help implement measurable process changes in automotive dealerships, manufacturers and distributors. His varied background supports his ability to understand the unique needs of both manufacturers and dealers service processes, and to then creatively blend those needs into one effective solution.

William Shank | Vice President

As the co-founder of SCI, William (Bill) Shank provides decades of automotive dealership consulting, service advisor training and project management experience. He has worked with some of the top manufacturers, distributors and auto dealers throughout North and South America, Europe, the Middle East, Australia and the Pacific Rim. Prior to SCI, Bill established a successful 20-year career in the retail automotive industry, managing everything from single departments to multiple dealerships, gaining valuable management experience in new and used car sales, fixed operations, service, parts and body shops.

Patrick Delaney | Research & Development Director

Patrick (Pat) Delaney has gained over 18 years experience in providing automotive technology services, including the design and development of dealership software, performance tracking and customized solutions for dealers and manufacturers. He has managed multiple major training and development projects for both ADP Dealer Services and SCI. In addition, he brings seven years dealership consulting experience as a quality control specialist and dispatcher.

Dan Connolly | Service & Parts Consulting Manager

Starting as a Service Tech and working his way up through Service and Parts to become a Director of Fixed Operations, Dan Connolly has over 28 years of Automobile Dealership Fixed Operation experience and over 11 years of auto consulting experience. He is proficient in all areas of Parts and Service, including advertising, expense control, production/sales growth, merchandising, guest satisfaction, human resource management and sales and gross and net profit enhancements. These strengths enhance his ability to design specialized solutions uniquely suited to each client’s needs.

Randy Profeta | National Training Manager

Randy Profeta has worked in the automotive and collision repair industry for over thirty years. A highly active participant in the industry, Randy is currently the Collision Repair Committee chairperson for the Society of Automotive Engineers (SAE), and served on the Board of Directors for the National Auto Body Council. He has also held positions on the ASE Board of Governors and the Collision Repair Technical Committee for Skills USA (VICA) and holds ASE certifications as a Master Auto Body and Paint Technician, Collision Estimator and Automotive Mechanical Technician.

Travis Rice | National Project Manager

With a 30-year career in the automotive industry, Travis Rice brings a wealth of experience in dealership consulting, service advisor training and operating successful vehicle repair centers. Holding positions such as Fixed Operations Director, General Manager, District Manager & Collision Operations Manager, he is uniquely qualified to guide an experienced team of field consultants. As one of the architects of the Toyota Collision Certification Center program, Travis helped establish the collision “Best Practices” which became the platform for the 10 Toyota Certification standards. He measures the direct impact programs have on a repair center’s profitability, growth and customer satisfaction.