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MANAGEMENT TEAM

Robert J. McDonald | President

With over 30 years in the automotive industry, Robert (Bob) McDonald has held positions at the OEM and retail level, including being the Fixed Operations Manager and General Manager of a large dealer group. Bob founded SCI after seeing the need for technology solutions and experienced dealer consulting services that could help implement measurable process changes in automotive dealerships, manufacturers and distributors. His varied background supports his ability to understand the unique needs of both manufacturers and dealers, and to then creatively blend those needs into one effective solution.

William Shank | Vice President

As the co-founder of SCI, William (Bill) Shank provides decades of automotive dealership consulting, service advisor training and project management experience. He has worked with some of the top manufacturers, distributors and auto dealers throughout North and South America, Europe, the Middle East, Australia and the Pacific Rim. Prior to SCI, Bill established a successful 20-year career in the retail automotive industry, managing everything from single departments to multiple dealerships, gaining valuable management experience in new and used car sales, fixed operations, service, parts and body shops.

Mark Mandl | National Platform Director

Mark Mandl has been in the automotive industry since he joined Ford Motor Company in 2001. After a number of vehicle division marketing and sales positions, both within the US and international, Mark joined Ford Customer Service Division in 2011. In 2014, Mark was tasked with reshaping Ford Motor Company’s collision strategy as Collision Marketing Manager. In late 2017, Mark decided to leave Ford Motor Company and, shortly thereafter, joined SCI, Inc. as National Platform Director. Mark is responsible for SCI’s OEM relationships and Collision Certification business. Mark earned his bachelor’s degree from Austin College, Sherman, TX and his MBA from Texas A&M in College Station, TX.

Charles King | Director, Technology & Customer Success

Charles brings more than 15 years of project design and implementation experience to SCI. His most recent role was as CTO of ChemicalInfo, a SaaS company serving the chemical industry. Prior to that he was at SoftLayer, an IBM Company, where he used his background in web projects, and analytics, to design and implement optimal user experiences.

Patrick Delaney | Research & Development Director

Patrick (Pat) Delaney has gained over 18 years experience in providing automotive technology services, including the design and development of dealership software, performance tracking and customized solutions for dealers and manufacturers. He has managed multiple major training and development projects for both ADP Dealer Services and SCI. In addition, he brings seven years dealership consulting experience as a quality control specialist and dispatcher.

Dan Connolly | Service & Parts Consulting Manager

Starting as a Service Tech and working his way up through Service and Parts to become a Director of Fixed Operations, Dan Connolly has over 28 years of Automobile Dealership Fixed Operation experience and over 11 years of auto consulting experience. He is proficient in all areas of Parts and Service, including advertising, expense control, production/sales growth, merchandising, guest satisfaction, human resource management and sales and gross and net profit enhancements. These strengths enhance his ability to design specialized solutions uniquely suited to each client’s needs.

Randy Profeta | National Training Manager

Randy Profeta has worked in the automotive and collision repair industry for over thirty years. A highly active participant in the industry, Randy is currently the Collision Repair Committee chairperson for the Society of Automotive Engineers (SAE), and served on the Board of Directors for the National Auto Body Council. He has also held positions on the ASE Board of Governors and the Collision Repair Technical Committee for Skills USA (VICA) and holds ASE certifications as a Master Auto Body and Paint Technician, Collision Estimator and Automotive Mechanical Technician.