Ford Empowers Service Operations with its New Service Excellence Report
SCI has partnered with Ford on an exciting pilot program, giving numerous Ford service departments in the Northeast access to a daily performance management report that helps them proactively manage service capacity. The Ford Service Excellence Report, powered by SCI's ST360 technology, efficiently accounts for the number of advisor and technician services hours available, enabling service departments to forecast productivity, set goals and measure results. The report, which is emailed daily and easily sharable with all personnel, consolidates information typically found on multiple reports into one easy-to-use report. It serves as an effective coaching and measurement tool for advisors and technicians, allowing them to assess successes, as well as put action plans into place to address shortcomings. The collaboration between Ford and SCI is expected to allow participating dealers to impact service capacity.
Gulf States Toyota and SCI Roll Out Transaction Performance Management System Across the Region
Gulf States Toyota locations have found a better way to align their service operation technician capacity with their production goals, enabling them to better manage productivity and increase sales targets. Through a strategic partnership with SCI, Gulf States Toyota dealerships have launched the Transaction Performance Management System, powered by SCI's ST360 technology. Gulf States Toyota service departments are able to accurately calculate the total number of man hours and set realistic service goals accordingly. They are then able to track actual performance compared to time available in order to better manage productivity. All of the information they need to manage and measure production is consolidated in one easy to access and use report, which is delivered on a daily basis via email and can easily be shared with personnel. Service organizations across the region are benefitting from real-time insight that allows them to proactively make adjustments and maximize sales and service opportunities.
Rolls Royce Selects SCI to Implement Certified Body Repair Program
A motor icon around the world, Rolls Royce is elite and its take on customer service matches this reputation. Under the guidance of SCI, Rolls Royce has implemented a Certified Body Repair Program that delivers maximum levels of consistency and service in the customer experience, while also increasing a shop's productivity, efficiency and profitability. SCI is helping the automotive legend maintain strict repair standards, stay current on industry advancements, further loyalty, and elevate the customer relationship.
Hyundai Seeks Expertise of SCI to Support Service Profitability Improvement Groups
Service department operations within most dealerships are often challenged to improve dealer gross profit retention, fixed absorption, customer retention, maintenance sales penetration, and first appointment completion rate. Thanks to an initiative that started with a National Dealer Advisory Council group with the support of SCI, Hyundai dealerships are learning how to measurably achieve these outcomes. SCI has been invited as an expert resource for the dealer and service department manager participants, sharing its real world experience and lasting results. SCI leaders have created a series of seminars that are presented at each meeting, guiding attendees through action plans that lead to profitability, including sales strategies, service management approaches, first appoint processes, and production processes.
Mercedes Benz Dealers Use PSX to Better Understand and Service Wholesale Accounts
Mercedes Benz dealers are gaining an entirely new level of insight and visibility to manage their wholesale parts accounts, thanks to SCI's Parts Sales Xcelerator (PSX). With real-time access to data and analytics that tell them exactly how their accounts are performing and where the opportunities are, dealers are empowered to more effectively market, service, retain and grow their wholesale businesses.
AAMS and its Dealership Clients Gain Greater Visibility with PSX
SCI's impressive PSX analytics are furthering partnerships and results for AAMS and its dealership clients. Supporting the outside sales functions for a large number of dealership parts departments, AAMS helps these teams more effectively market their parts to local mechanical and collision shops. SCI is providing PSX analytics to AAMS on behalf of the dealers that are also using PSX, equipping AAMS with the information it needs to create even more opportunities for these dealership clients. But it doesn't stop there. The data visibility also benefits the dealerships themselves, giving them a better way to track the effectiveness of the AAMS sales outreach.
Automotive Industry Veteran Jamie Boettcher Joins SCI
SCI announced today that Jamie Boettcher is joining its leadership team, strengthening the company's training and collision certification programs used by numerous OEMs. Boettcher, who comes on board as Senior Training Specialist, brings years of experience in the design, development, implementation and teaching of top automotive training and certification programs. Read Full Press Release
Mercedes-Benz Selects SCI to Lead Certified Collision Repair Program
SCI has been selected by Mercedes-Benz to develop, implement and manage its Certified Collision Repair Program. The collaborative effort between the two organizations will ensure that certified collision centers meet or exceed Mercedes-Benz’s strict set of repair standards in terms of shop training, customer handling and repair quality. Read Full Press Release
Toyota to Roll Out Wholesale Parts Development Tool to STAR Elite Dealers Nationally
Toyota is launching SCI's Parts Sales Xcellerator (PSX) tool to all STAR Elite dealers in January 2013. Following a successful pilot, Toyota quickly recognized the potential of PSX to help dealers gain greater insight into wholesale parts activities and act on customer buying habits to improve parts sales. Read Full Press Release
BMW Adopts SCI Training Programs to Achieve Highest Customer Service and Repair Standards
SCI is delivering tailored training programs to help dealers and their affiliated shops create a lasting competitive advantage. Specifically, BMW is leveraging the company’s Collision Advisor Program and Sales and Negotiations Program to ensure standards are being met with every customer repair. Read the full press release.
SCI is facilitating portions of the Toyota Certified Collision Center performance group meeting
This bi-annual meeting allows certified managers to collaborate and review industry trends, financial performance metrics and participate in roundtable discussions. SCI is responsible for preparing and presenting the financial performance review in addition to assisting with meeting planning.
SCI is facilitating the Service Performance Groups for Gulf States Toyota Dealerships
Launched in March 2010, the pilot group has expanded to 3 groups that meet bi-annually to collaborate, discuss ideas for improving operational performance, and to review performance measures. Groups are provided monthly financial composites and the daily service department performance report (ServiceTrack 360).
September - October 2012
SCI is facilitating the Advanced Collision Manager and the Advanced Collision Estimator Training courses on behalf of the University of Toyota
This dynamic course is performed in support of the Toyota and Lexus Certified Collision Center Programs. This Advanced Estimator Training is part of a series of courses that SCI developed and facilitates in conjunction with Toyota Motor Sales, Gulf States Toyota and Southeast Toyota. Other courses include:
PSX Tool from SCI Empowers OEMs and Dealerships to Increase Wholesale Parts Sales
SCI, leading industry experts in building strong, profitable automotive operations, has launched its Wholesale Parts Sales Xcellerator (PSX), which enables OEMs and dealerships to more effectively manage existing wholesale accounts, identify new business opportunities and increase parts sales. The CRM tool tells dealerships exactly what they need to know to understand the buying habits of their customers and proactively connect with them to better service these accounts. Read Full Press Release